Important COVID-19 Information for BayCarePlus Members

If you are impacted and need assistance in obtaining medical service or prescription drugs, please contact Customer Service at 1-866-509-5396 (TTY: 711). If you are experiencing a medical emergency, please call 911.

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    Important Disclaimer

    To enroll in a plan with BayCare Health Plans, you must have both Medicare Parts A and B and reside in the plan service area. 

    Members must use plan providers except in emergency or urgent care situations. If a member obtains routine care from an out-of-network provider without prior approval from BayCare Health Plans, neither Medicare nor BayCare Health Plans will be responsible for the costs. 

    For more information or assistance, please call Customer Service at 1-866-509-5396 (TTY: 711). Language assistance services are available, free of charge. Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866- 509-5396 (TTY: 711).

    Every year, Medicare evaluates plans based on a 5-star rating system. BayCare Health Plans complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

    H2235_20-318 - Last updated 07/23/2020

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