Important COVID-19 Information for BayCare Plus Members

If you are impacted and need assistance in obtaining medical service or prescription drugs, please contact Customer Service at (866) 509-5396 (TTY: 711). If you are experiencing a medical emergency, please call 911.

View important information and helpful resources from BayCare Health Plans.

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    Important Disclaimer

    BayCare Select Health Plans is an HMO plan with a Medicare contract. Enrollment in BayCare Select Health Plans depends on contract renewal. All BayCare Select Health Plans include Part D drug coverage.

    Members must use plan providers except in emergency or urgent care situations. If a member obtains routine care from an out-of-network provider without prior approval from BayCare Select Health Plans, neither Medicare nor BayCare Select Health Plans will be responsible for the costs.

    For more information or assistance, please call Customer Service at 1-866-509-5396 (TTY: 711). You may reach a messaging service on weekends from April 1 through September 30 and holidays. Please leave a message, and your call will be returned the next business day. Language assistance services are available, free of charge.

    Every year, Medicare evaluates plans based on a 5-star rating system.

    BayCare Select Health Plans complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

    H2235_22-368_C - Last updated 05/05/2022

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